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Work

The track record

Twenty-five years, one throughline: inherit a system under strain, rebuild the few structural things that actually gate speed and quality, and leave numbers that hold up.

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Organizational

18 → 42 mo
Engineer retentionRebuilt underperforming teams with targeted coaching and modernized delivery practices, more than doubling average tenure.Packsize · 2020–2023

Delivery

Weeks → minutes
Deployment lead timeReplaced a batched release process with continuous delivery, enabling daily production releases.Packsize · 2023–2025
<5%
Change failure rateShifted testing left and made quality a build-time property rather than a release-gate activity.Packsize
<15 min
Mean time to recoveryObservability and rollback discipline turned production incidents into minutes, not afternoons.Packsize

Architecture

3,000+ devices
IoT fleet on AzureMoved on-prem systems to Azure cloud serving 3,000+ IoT devices and 2,000+ customers, with millions of events a day.Packsize · 2023–2025
15×
Throughput increaseBuilt modular cloud foundations and an enterprise event bus, multiplying boxes processed and staged for production.Packsize · 2018–2020

Career timeline

  1. Interim Director of Software Engineering

    Sept 2023 – Apr 2025

    Packsize · Salt Lake City, UT

    Provided executive continuity amid multiple CTO and VP transitions. Defined enterprise-wide software strategy, transitioning on-prem systems to Azure cloud for 3,000+ IoT devices and 2,000+ customers. Reduced deployment lead time from weeks to minutes.

  2. Senior Manager

    Dec 2020 – Sept 2023

    Packsize · Salt Lake City, UT

    Rehabilitated underperforming teams into top performers through targeted coaching and modernized delivery practices. Improved engineer retention from 18 months to 42 months. Redesigned hiring and compensation frameworks to attract stronger, more diverse teams.

  3. Software Architect & Manager

    Sept 2018 – Dec 2020

    Packsize · Salt Lake City, UT

    Built modular foundational cloud systems and an enterprise event bus. Achieved a 15x increase in boxes processed and staged for production. Eliminated QA bottlenecks by implementing CI/CD and shifting testing responsibility left.

  4. Software Craftsman

    2017 – 2018

    Pluralsight · Salt Lake City, UT

    Worked in high-velocity teams emphasizing craftsmanship, clean code, and collaborative mob programming. Delivered first-class authentication and authorization experiences for all Pluralsight products.

  5. Software Engineer

    2015 – 2017

    C.R. England · Salt Lake City, UT

    Delivered logistics and tracking applications using .NET and SQL Server. Trained and led 20 nearshore developers migrating legacy transportation applications for international fleet management.

Case studies

Three of the highlights above, expanded: what the situation was, what I actually did, and what changed as a result.

Modernizing on-prem to Azure at IoT scale

Interim Director of Software Engineering · Sept 2023 – Apr 2025
Situation
Packsize's platform still ran on-prem while the customer base had grown past 3,000 IoT devices and 2,000 customers, amid multiple CTO and VP transitions that left engineering without steady technical leadership.
What I did
Stepped in as interim director, defined the enterprise-wide cloud strategy, and architected a distributed, event-driven system on Azure using domain-driven design and bounded contexts — while onboarding and coaching the incoming directors in parallel.
Result
Deployment lead time dropped from weeks to minutes, change failure rate held under 5%, and mean time to recovery fell under 15 minutes, across the full IoT fleet.
Read the full story: Event-Driven Architecture: Lessons from Enterprise IoT Transformation

Rehabilitating underperforming teams

Senior Manager · Dec 2020 – Sept 2023
Situation
Two existing teams, plus a newly hired one, needed an operating model — a real standard for how Packsize's most demanding technical work would be led, organized, and delivered.
What I did
Rebuilt the teams through targeted coaching, clearer architectural boundaries, and modernized delivery practices — replacing passive code review with pair programming and test-driven design — and redesigned hiring and compensation frameworks to attract and keep stronger, more diverse engineers.
Result
Engineer retention more than doubled, from 18 months to 42 months, while delivery quality and velocity both improved.
Read the full story: Building Resilient Software Organizations That Scale Intelligently

Building the architecture foundation

Software Architect & Manager · Sept 2018 – Dec 2020
Situation
The software organization was disorganized and disconnected from product: delivery was slow, quality was poor, and teams worked in isolation.
What I did
Built the enterprise event bus and a modular, foundational cloud platform, embedded lean and test-driven practices, and eliminated QA bottlenecks by shifting testing responsibility left into engineering.
Result
A 15x increase in boxes processed and staged for production, and a repurposed QA function — some moved into engineering, others into hardware and operations.

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